Privacy Policy

1. Introduction

Emalogic software LTD ("we," "our," or "us") operates AtomiCRM, a customer relationship management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. Please read this policy carefully. By using AtomiCRM, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account information: Name, email address, and password when you create an account.
• Profile information: Display name, profile picture, and other optional details.
• CRM data: Contacts, deals, communications, files, notes, and other data you enter into the platform.
• Communications: Messages sent and received through integrated channels (email, SMS, WhatsApp, Telegram, live chat).
• Payment information: If applicable, billing details processed through secure third-party payment processors.

2.2 Information Collected Automatically

• Usage data: Pages visited, features used, time spent, and interaction patterns.
• Device information: Browser type, operating system, device identifiers, and IP address.
• Cookies: Session cookies and authentication tokens to maintain your login state.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the AtomiCRM platform.
• Authenticate your identity and manage your account and tenant access.
• Process and deliver communications through integrated channels.
• Improve, personalize, and expand our service based on usage patterns.
• Send transactional notifications related to your account and activity.
• Detect, investigate, and prevent security incidents and fraudulent activity.
• Comply with legal obligations and enforce our terms.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service providers: Third-party services that assist in operating our platform (e.g., cloud hosting, email delivery, analytics).
• Communication providers: Channel providers (Gmail, Twilio, WhatsApp, Telegram) to facilitate message delivery on your behalf.
• Legal requirements: When required by law, regulation, legal process, or government request.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.

5. Data Security

We implement industry-standard security measures to protect your data, including: encryption in transit (TLS) and at rest, role-based access controls, server-side credential storage in isolated subcollections, audit logging of all data modifications, and rate limiting on sensitive operations. While we strive to protect your information, no method of transmission or storage is 100% secure.

6. Cookies and Tracking

AtomiCRM uses essential cookies to maintain authentication state and session functionality. We do not use third-party advertising or tracking cookies. You may configure your browser to refuse cookies, but this may affect your ability to use the platform.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data, subject to legal retention requirements.
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to processing of your personal data in certain circumstances.
• Withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at support@emalogic.com.

8. Data Retention

We retain your data for as long as your account is active or as needed to provide services. When you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law or for legitimate business purposes (such as audit logs).

9. International Data Transfers

Your data may be processed and stored in countries outside your jurisdiction. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.

10. Children's Privacy

AtomiCRM is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: